I hope for future visitors, they will allow guests to bring food to the water park. Since there were two levels of water slides, there were frequent line delays that could have been avoided if they had two team members on top of the water slides to assist guests. This was going on at the same time that they only had one team member monitoring the water slides from the top of the platforms. On several occasions, management had 2-3 members of their staff searching guests' bags upon entry to ensure no outside food was admitted. However, our children wanted their own snacks not the restaurant food. I assume the reason management was so strict was so that they could sell more food from their pool restaurant. Every pool we have every belonged to has allowed outside food. The staff wouldn't allow anyone to bring snacks into the waterpark area even for family's like ours with small children. The big issue was the waterpark management. Our house and private pool met all of our expectations. The waterpark was beautiful and had a variety of slides. The Holiday Inn Resort Orlando Suites Waterpark is a Walt Disney World Good Neighbor Hotel and the only all-suite Holiday Inn Resort at the entrance to the. We visited with a party of 10 including 5 young children The property was well-maintained, and there were sidewalks everywhere. However the way they handle guest issues is unfortunate because it taints the entire experience. Encore Resort at Reunion, Orlando Rooms Reviews 4. They said they would get a new one to us but that didn’t happen until a second call to guest services and it took two days. Our coffee maker was not working and we let them know immediately. Basically they get your money and then you become a non-priority. Although the villas are great, do NOT count on them to fix anything once you check-in.I would pass on this option as there are a lot of meal delivery options and lots of great restaurants in the surrounding area. Fins restaurant is overpriced and not very good.DO NOT leave the front desk without this being definitively resolved!!! The guard shack did not operate with any semblance of urgency and didn’t give a rip that we sat outside of the gate for 5 minutes each time we came back. No matter how we tried to resolve this, we wasted precious time just trying to get back to our villa. The QR code delivery system was not working when we arrived and as a result we waited a long time to be let in the resort for the first two days we were there. You need a QR code to get in and out of the gates.The resort also offers great dining options including Lakeside Cafe, Burger Theory, Sombrero's Cantina, Hershey's Ice Cream Shop, Antonio's Pizzeria, Lunchbox Deli Subs, Essentials Market and the Lagoon Poolside Bar.Villas are beautiful and well-maintained but the Encore management is terrible! We had one issue after another that did not get resolved until we were leaving. You will enjoy our many great amenities which include our Lagoon Pool and Waterpark, complimentary shuttle service to the Walt Disney World Resort, 9 hole mini golf course, Arcade, Kids Splash Pad, Fitness Center, outdoor basketball courts, kids playground, Family Movie Night, wireless Internet and other resort activities. Our family resort features 777 spacious 1, 2, and 3 bedroom family suites. The resort is also near many of the other popular attractions including Universal Orlando Resort, SeaWorld Orlando, Orange County Convention Center and the International Drive entertainment district. We are located in the heart of the Orlando tourism district on 24 acres just one mile from the Walt Disney World Resort. The Holiday Inn Resort Orlando Suites Waterpark is a Walt Disney World Good Neighbor Hotel and the only all-suite Holiday Inn Resort at the entrance to the Walt Disney World Resort.
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